About Melissa

Melissa Case-Merritt with Final Touch - expert in business communication and civility training.

Melissa Case-Merritt, J.D., CFN

Connection is the mission. Social skills are the tools. Brain science is the method.

Melissa delivers brain-based social skills training that helps people better connect with each other. Her mission is to help people transform their relationship-building techniques with science-backed tools that focus on a single question: How do you want to be remembered? ™

Melissa specializes in interpersonal dynamics, and her cutting-edge social skills curriculum translates well-researched insights from behavioral science to practical strategies that cultivate connection. Wanting to help people understand how their brains drive social behavior, Melissa created a powerful model that explains how to evaluate any social setting based on deeply shared human needs, and how to respond with the most effective social skills. Her clients know how to pick the right tools for the right situation to strengthen their relationships and increase their effectiveness.

Melissa’s Story

Melissa’s fascination with connection and communication began early. She was a three-time state champion in speech and debate, placed ninth in the nation in high school, and fourth in the nation in college. Out of 93,000 competitors, Melissa was one of only 25 people honored as a National Forensic League All-American in 2001. After graduating magna cum laude with special honors in economics from the University of Puget Sound, Melissa earned a J.D. from the University of Southern California Law School while serving as the University-appointed student teacher for all first-year legal curriculum.

After law school, Melissa joined the Los Angeles office of a prestigious law firm. Her years in “big law” taught her a profound lesson. Despite years of formal education, critical “soft skills”—engaged listening, crafting clear messages, and powerful first impressions to name a few—were often underdeveloped in her brilliant colleagues. While the technical legal skills of her talented peers were roughly equivalent, excellent social skills largely separated thriving associates from struggling ones.

Melissa’s experiences confirmed a powerful truth: Social skills are either setting the stage for your success or sabotaging your performance.

Interested in understanding the science behind why and how we effectively engage one another, Melissa earned a Certification in the Foundations of Neuroleadership with distinction and joined Final Touch. Leveraging her diverse training and business experience, Melissa brings a fresh perspective to the social skills industry. Her experience communicating under pressure and leading high-performance teams in complex environments provides a unique depth of services to her clients. Melissa is an engaging speaker, a dynamic corporate trainer, and an inspiring consultant with nearly 20 years of experience.

Melissa grew up in Seattle. After practicing law in New York and Los Angeles, Melissa moved to Dallas, Texas where she now lives with her husband and their daughters. She loves water sports, legal novels, cheese, and escaping to the ocean.

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